The Grace platform

One platform across every moment that matters.

Serious illness and community health care run on thousands of interactions spread across systems, teams, and hours of the day. Grace connects patients, families, referral sources, clinicians, and operations, so nothing gets lost and your team has the information they need, exactly when they need it.

The arc of care

Grace runs across the whole arc, not a single point in it.

From the first referral to the year after a loss, every capability writes to the same record.

Referral
Intelligent Intake
Active care
Beacon
After hours
Call & Engagement Center
Missed visits
BookIt
The year after
Bereavement
Six capabilities

Start with the one you need most. Add the rest when you're ready.

Call & Engagement Center

Every call answered, escalated by your protocols, documented in real time. After hours or 24/7.

  • Answered immediately, in your organization's voice
  • Escalated by your rules to the right clinician
  • Documented before your clinician picks up
Explore Call & Engagement Center
Call Record
Grace · 2:47 AM
Patient
Margaret T.
Urgency
Non-emergency, comfort
Action
Escalated to Dr. Patel, 2:49 AM

Intelligent Intake

Instant scoring of every inbound referral.

  • Completeness and clinical strength, scored on arrival
  • Missing information flagged before it causes delays
  • A prioritized queue, not a pile
Explore Intelligent Intake
Referral Readiness
Fax · received 6:12 PM
Score 82
Source
Inbound fax · St. Mary's
Missing
Face sheet, med list
Next
Ready for intake review

Workforce IQ

The right care team member, routed to the right home

  • Routing that accounts for acuity, skills, and drive time
Explore Workforce IQ
Visit routing
Workforce IQ · preview
Acuity
RN visit required
Skills
Matched to the assigned nurse
Drive time
Shortest route on today's schedule

Beacon

Clinician-vetted patient and family education, on any device.

  • Short videos on the topics families face most
  • No app, no login, no integration
  • 94% report better understanding
Explore Beacon
Hospice4:12

Understanding hospice care

What to expect, and how hope changes over time.

Sent by your care team

Bereavement

Ongoing family outreach on your protocols.

  • Scheduled check-ins for thirteen months
  • Risk stratification so no family is missed
  • Compliance documentation built in
Explore Bereavement
Bereavement check-in
Month 4
Risk flag
Family
Spouse of former patient
Signal
Elevated distress: escalate
Routed
Bereavement coordinator

BookIt

Automatic no-show recovery, fully passive for staff.

  • Detects missed appointments in real time
  • One text, one tap to rebook, no portal
  • Syncs back to Athenahealth automatically
Explore BookIt
Today 9:12 AM
Hi Maria, we missed you at your appointment. Want to rebook? Reply with a time:Tue 2:00 · Wed 10:30 · Thu 4:15
Wed 10:30 please
You're booked for Wed 10:30. See you then.

Six capabilities. One thread.

Every capability writes to the same record. The overnight call, the referral score, the missed visit, the bereavement check-in: one documented timeline per patient and family, one set of escalation rules, one platform.

HIPAA architectureFully EncryptedFull audit trailAI supports. Humans decide.
30k+
calls handled, not one unanswered
100%
answered immediately, day or night
$9k+
recovered in one month with BookIt
94%
report better understanding
One platform, one conversation

See where Grace fits your team.

Start with the capability you need most today. We'll help you find it.

Call GraceSchedule a demo