Naveon builds practical, low-risk operational tools designed to reduce the friction that pulls clinicians away from patient care, built by people who have worked in and around serious illness care.
Most failures in healthcare aren't failures of effort. They're failures of coordination: a delayed callback, a missed detail, a fragmented handoff, a patient who never makes it back onto the schedule. Individually small; over time, they become the system. Naveon was built to close those gaps, not by replacing clinicians, but by strengthening the operational systems around them.
All of healthcare depends on conversations and decisions. But most patients and families arrive at the hardest moments of their lives with little understanding of what's happening medically, what's likely to come next, or what they actually want when they reflect on their own values. When you give patients and families the knowledge and context they need before those conversations happen, everything changes. Clinicians can go deeper, faster. Families make decisions that reflect what actually matters to them. Care gets better. And yes, the economics follow.
Mark Kantrow, MD, FAAHPM · Chief Medical Officer & Founder
Palliative care physician at FMOL Health System in Baton Rouge. Founded Naveon after seeing the same operational gaps repeated across every serious illness encounter.
Leads business operations, growth, and strategy. Believes healthcare's biggest opportunity is moving deliberately, using evolving technology to build better operational systems around the care clinicians already deliver.
Leads operational execution across clients and platforms, keeping strategy grounded in accountability and performance.
25+ years in technology, including deep EHR work, alongside a background as an emergency room nurse.
20+ years in hospice and palliative care nursing: bedside, operations, and leadership. Ensures every product reflects the reality of serious illness care.
Naveon applies proven, responsible technology to operational problems: after-hours and 24/7 communication, appointment recovery, patient education, referral evaluation, care team scheduling optimization and bereavement outreach. Never diagnostic. Never clinical. Always within your protocols and in your organization's voice.
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