The Naveon Blog

Every clinic, home-based program, and hybrid care model deals with the same problem: missed appointments. They create idle time for clinicians, disrupt the plan of care, and lead to unnecessary rescheduling work. Multiply that across a week or a month, and the losses add up fast.

No one working in post-acute care needs a reminder of how chaoticafter-hours coverage can be. Calls surge unpredictably. Messages get lost intranslation. On-call clinicians juggle documentation, family needs, andscheduled visits while trying to respond to inquiries that may or may not beurgent.

Post-acute care isn’t built on guesswork. Every decision, every handoff,and every late-night phone call carries weight. Yet organizations acrosshospice, home health, and palliative care still battle familiar barriers:missed calls, incomplete documentation, patients who slip through the cracks,and an endless stack of follow-ups that bury clinical teams in administrativework.

Post-acute care isn’t built on guesswork. Every decision, every handoff,and every late-night phone call carries weight. Yet organizations acrosshospice, home health, and palliative care still battle familiar barriers:missed calls, incomplete documentation, patients who slip through the cracks,and an endless stack of follow-ups that bury clinical teams in administrativework.

For Federally Qualified Health Centers (FQHCs), every day is a balance between mission and resources. Teams work tirelessly to deliver quality care—while managing packed schedules....

When families call after hours, they need more than a voicemail or a queue. They need clarity, reassurance, and connection, fast. In hospice, palliative care, and home health, every call is time-sensitive and personal.

Missed and canceled appointments are more than just scheduling gaps — they represent lost revenue, wasted staff time, and delayed care for patients who need it most. That’s why Naveon created BookIt, an AI-powered rebooking system....