Fill No-Show Appointments with BookIt

GRACE = Guided Response Agent for Compassionate Engagement

Naveon Scheduler is an AI-powered rescheduling assistant that helps healthcare clinics reduce no-shows, improve patient access, and eliminate the manual burden of appointment recovery.

Designed to integrate effortlessly into your clinic’s daily operations, Naveon Scheduler ensures your schedules stay full, staff stay focused, and patients stay connected to care.

Why use GRACE?

In a clinical environment where time and staffing are stretched thin, every missed appointment is more than lost revenue—it’s a missed opportunity to deliver care. Naveon Scheduler automatically identifies missed or canceled visits, initiates intelligent outreach to patients, and fills those gaps in the schedule—without the need for staff involvement.

This means more appointments completed, fewer staff hours wasted on follow-up, and a better experience for both your team and your patients.

GRACE is ideal for:

  • Primary care, specialty, and multi-site clinic networks

  • Value-based care organizations

  • Health systems focused on automation and staff wellness

  • Any clinic aiming to reduce friction in the patient journey

Key Features

  • AI-Powered Outreach: Detects no-shows and same-day cancellations, then triggers multi-channel outreach via SMS, email, or voice.

  • Smart Rescheduling Engine: Uses real-time availability, visit type, provider rules, and patient preferences to suggest the best open appointment slots.

  • Simple Patient Experience: Patients receive clear, mobile-friendly prompts to confirm, reschedule, or cancel—no login or downloads required.

  • Seamless Scheduler Integration: Works with leading scheduling and EHR systems to ensure every change is updated in real time.

  • Autonomous Workflow: Removes the need for staff to manage callbacks, waitlists, or cancellations manually.

Clinic Benefits

  • Reduce no-shows by 20–40%

  • Recover revenue from missed appointments

  • Empower your staff

  • Boost patient access and satisfaction

  • Improve team retention

  • Support health equity