The Call Center with a Brain—And a Heart
GRACE is a voice assistant designed for hospice and palliative care. When the phone rings after hours, she replaces the call center —not the nurse—delivering compassionate, consistent support every time.
Why use GRACE?
The Challenge:
After-hours hospice and palliative care calls are often emotionally urgent. Families need timely, compassionate support, but traditional call centers can be slow, inconsistent and provide poor reporting.
The Solution: GRACE
GRACE answers every after-hours call instantly and connects the caller directly to the appropriate on-call clinician or team member—no delays, no multi-step message relay, no dropped balls.
GRACE does more than answer calls—she responds with empathy, resolves concerns quickly, and makes sure no critical issue slips through the cracks.
GRACE is ideal for:
Hospice and palliative care organizations
Overnight operations
Health systems focused on automation and staff wellness
Any clinic aiming to reduce friction in the patient journey
What GRACE Does:
Answers calls immediately. Never a backlog. Every family gets a fast, compassionate response—24/7
Patches calls directly. No message-taking delays—GRACE connects callers straight to the right on-call person
Eliminates back-and-forth. Critical info gets to the right clinician—without being relayed through multiple hands.
Real-time dashboard. View live call activity—see caller, time, length, and patient—all in one place
QAPI-ready reporting. Export call data to track response times, volumes, and trends for quality initiatives
Protocol-aligned setup. GRACE follows your organization’s existing SOPs—minimal lift, maximum alignment
Supports outcomes & experience. Quicker Responses = better clinical care + higher family satisfaction
Provides handoff summary. Clinicians receive a brief summary before joining—so they know who’s calling and why.
Why It Matters
Built specifically for hospice and palliative care
Seamlessly aligns with your workflow and protocols
Reduces burnout by shielding staff from unnecessary interruptions
Drives better outcomes and higher CAHPS scores as hospice moves toward value-based reimbursement
