Meet GRACE, Your Guided Response Agent for Compassionate Engagement
Meet GRACE.
Ai-Powered voice assistant trained in a healthcare context
Manages after-hours calls with empathy and clarity
Handles non-clinical interactions to reduce clinician burden
Not a clinical decision-maker. GRACE triages, doesn’t treat.
Escalates urgent needs based on structured protocols
Why use GRACE?
In a clinical environment where time and staffing are stretched thin, every missed appointment is more than lost revenue—it’s a missed opportunity to deliver care. Naveon Scheduler automatically identifies missed or canceled visits, initiates intelligent outreach to patients, and fills those gaps in the schedule—without the need for staff involvement.
This means more appointments completed, fewer staff hours wasted on follow-up, and a better experience for both your team and your patients.
GRACE is ideal for:
Primary care, specialty, and multi-site clinic networks
Value-based care organizations
Health systems focused on automation and staff wellness
Any clinic aiming to reduce friction in the patient journey
Key Features
AI-Powered Outreach: Detects no-shows and same-day cancellations, then triggers multi-channel outreach via SMS, email, or voice.
Smart Rescheduling Engine: Uses real-time availability, visit type, provider rules, and patient preferences to suggest the best open appointment slots.
Simple Patient Experience: Patients receive clear, mobile-friendly prompts to confirm, reschedule, or cancel—no login or downloads required.
Seamless Scheduler Integration: Works with leading scheduling and EHR systems to ensure every change is updated in real time.
Autonomous Workflow: Removes the need for staff to manage callbacks, waitlists, or cancellations manually.
Clinic Benefits
Reduce no-shows by 20–40%
Recover revenue from missed appointments
Empower your staff
Boost patient access and satisfaction
Improve team retention
Support health equity