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Post-acute care isn’t built on guesswork. Every decision, every handoff, and every late-night phone call carries weight. Yet organizations across hospice, home health, and palliative care still battle familiar barriers: missed calls, incomplete documentation, patients who slip through the cracks, and an endless stack of follow-ups that bury clinical teams in administrative work.
Naveon was created to fix the parts of care delivery that slow you down, exhaust your team, and introduce unnecessary risk. Our products simplify communication, reclaim staff time, and help your organization operate with more confidence and consistency across every shift.
Below is an overview of what Naveon offers and why it works.
Patient and family education should be clear, accessible, and consistent. Instead, most organizations rely on a patchwork of PDFs, outdated handouts, and endless re-explanations from already overstretched staff.
Beacon Guides replaces that fragile system with a structured digital library of patient-friendly education, tailored to your organization’s standards. Families receive the right guidance at the right time, helping reduce unnecessary calls, repeat explanations, and preventable after-hours escalations.
Built-in tracking shows exactly what was delivered and when, supporting compliance, QAPI, and survey readiness. Your staff spends less time repeating the same explanations and more time caring for patients.
After-hours calls are unpredictable by nature, but your response doesn’t have to be.
Grace answers every call instantly with a calm, natural voice; gathers key details accurately; and routes the caller directly to the on-call clinician based on your protocols. No hold music. No message-taking purgatory. No missing information.
Every interaction is logged in real time so leadership can see call volume, types, durations, and outcomes at a glance. The result is predictable, compliant coverage that removes the burden from fatigued staff and restores trust for families.
In home-based environments and clinic-adjacent care, missed appointments can derail the entire schedule. Staff spend hours chasing down no-shows and cancellations, only to end up with gaps that hurt both care continuity and revenue.
BookIt automatically detects missed or canceled appointments and reaches out to patients within minutes. A single tap lets them choose a new date and time without phone calls, portals, or friction.
Organizations using BookIt recover more appointments, reduce no-show rates, and eliminate one of the most persistent administrative frustrations in healthcare.
Naveon isn’t here to reinvent your workflows. We’re here to support them thoughtfully.
Across our products, a few principles guide everything:
Consistency
Families, nurses, and leadership all experience the same reliable process across every shift and every service line.
Clarity
No vague handoffs, no ambiguous documentation, no guesswork in clinical decision-making.
Reduced Burden
Care teams gain hours back each week. Leadership gains visibility. Families gain confidence.
Compliance & Accountability
Whether it’s documented education, routed calls, or appointment follow-ups, Naveon keeps your organization aligned with its protocols and ready for audits or surveys.
The realities of hospice, home health, and palliative care are demanding. You need systems that reinforce your standards, protect your clinicians’ time, and ensure nothing critical is ever missed.
That’s what Naveon delivers.
If your organization is ready for a more predictable, organized, and supportive operational backbone, we’d be happy to talk.
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