Smarter After-Hours Support for Home Health—Every Patient, Every Time.
GRACE is an AI-powered voice assistant designed for home health. She replaces costly, inconsistent call centers—without replacing the nurse. When patients or families call after hours, GRACE responds instantly, connects them to the right clinician, and documents every interaction for compliance and quality tracking.
Reduce readmissions and ED visits
Strengthen survey readiness and compliance
Improve staff satisfaction by eliminating after-hours strain
Why use GRACE?
The Challenge:
After-hours home health calls often involve urgent patient needs—medication clarifications, wound care issues, therapy scheduling questions, or post-discharge concerns. Missed or delayed responses can trigger emergency department visits, hospital readmissions, and compliance risks. Traditional call centers can be slow, inconsistent, and provide poor documentation.
The Solution: GRACE
GRACE directly supports your HHVBP scores by strengthening measures tied to timely response, reduced ED use, and patient satisfaction. She answers every after-hours call instantly and connects the caller directly to the right on-call clinician or team member — no delays, no dropped messages, no confusion. Every interaction is logged and reported in real time to support compliance, quality, and operational efficiency.
GRACE does more than answer calls—she responds with empathy, resolves concerns quickly, and keeps your patients safe after hours.
GRACE is ideal for:
Home health and home care organizations
Hospice and palliative care organizations
Overnight operations
Health systems focused on automation and staff wellness
Any clinic aiming to reduce friction in the patient journey
What GRACE Does:
Answers Calls Immediately: No backlog, every patient and caregiver gets a timely, compassionate response 24/7.
Patches Calls Directly: No message-taking delays; GRACE connects callers straight to the correct on-call provider.
Protects Your Nurses’ Time: Your clinical staff only get the calls that truly need them, cutting down on interruptions and burnout.
Eliminates Back-and-Forth: Critical information gets to the clinician without being relayed multiple times.
Real-Time Dashboard: See call volume, reasons, patient IDs, and outcomes—all in one place.
QAPI-Ready Reporting: Export call data to track response times, volumes, and trends for survey prep and HHVBP metrics.
Protocol-Aligned Setup: Follows your agency’s SOPs for consistent, compliant responses.
Supports Outcomes & Experience: Faster response = fewer readmissions, better quality scores, higher patient satisfaction.
Provides Handoff Summary: Clinicians get a brief before joining so they know who is calling and why.
Why It Matters
Built specifically for home health care, hospice and palliative care
Seamlessly aligns with your workflow and protocols
Reduces burnout by shielding staff from unnecessary interruptions
Drives better outcomes and higher CAHPS scores as hospice moves toward value-based reimbursement
