Privacy Policy
Introduction
The Naveon Application Suite is owned and operated by Care+ Ventures, L.L.C., a Louisiana limited liability company (“Care+”, “we”, “ours” and “us”). Care+ believes that your privacy is critically important. Care+ has created this Privacy Policy in order to disclose its use of data collected via Naveon. This Privacy Policy, initially effective as of July 30, 2015, and updated as set forth above, applies to any version of the Naveon Application Suite (the “Application” and “Naveon”) for iOS and Android operating systems, any version of the Naveon Application web services, applications and sites, all associated websites, portals, documents and any other materials in any form related to Naveon created, controlled or made available by Care+. Any questions regarding this policy should be directed by email to privacy@naveonguides.com. You may also contact Care+ at 6400 Perkins Road, Baton Rouge, LA 70808. The following discloses Care+’s use of information gathered by the Application.
Collection of and Access to Information Gathered by Healthcare Institution
While Naveon may collect or receive information about each person registered in Naveon, Care+ shall not access, view, download or retain any information gathered by the hospital, clinic, home health, hospice or any other healthcare institution, or any of its employees, staff or representatives, (collectively, the “Healthcare Institution”) providing Naveon to its patients, their families, surrogate decision makers or staff unless such information is expressly provided or made available to Care+ by the Healthcare Institution for the limited purpose of improving the functionality and utility of the Application as necessary for Care+ to perform its services for the Institution. Any such access shall only be available to Care+ pursuant to limited access rights provided by the Healthcare Institution, which access may be effected by delivery of the Usage Data from Licensee to Licensor, or by the Healthcare Institution providing authorized representatives of Care+ with access to Licensee-identified areas of the Licensee Server Environment. Care+ has no ability to independently access view, download or retain, any information gathered by the Healthcare Institution and shall not access, view, download or retain any such information unless such information is expressly provided or made available by the Healthcare Institution. Care+ licenses the use of Naveon to the Institution, but all information collected by the Institution, or by Naveon in connection with its use by the Institution, remains under total control of the Healthcare Institution and is stored in accordance with the security and privacy policies created and maintained exclusively by the Institution. Care+ has no involvement with and no control over the security and privacy policies of the Institution. Any information which Care+ may receive is limited data about use, or non-use, of Naveon. For instance, Naveon may collect the following information when you use Naveon: your device's software platform, operating system version and firmware, your IP address, the type of browser you use, the date, time and length of your use of Naveon, the actions you take within Naveon, such as but not limited to areas visited, duration of visits, questions forwarded, and content viewed, as well as reasons for electing not to or being otherwise unable to use the Application as well as any statements, comments and suggestions made by Naveon users, either in Naveon or on surveys or questionnaires provided by the Healthcare Institution (collectively the “Usage Data”).
Any personal information, Protected Health Information (“PHI”) or Personal Information Identifiers (“PII”), as those terms are defined in the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, "HIPAA") you submit through the Application, email, text message or other form of electronic transmission may become part of a medical record. You acknowledge and agree that the Healthcare Institution making Naveon available to you is authorized and shall have the right, at its election, to print, store and otherwise retain information pertaining to and created by users of the Application, such as questions submitted through the Application to the Institution’s team of health care providers, and to make such information available, on a limited basis, to Care+. Such information may contain PHI and PII of the patient or patients for whom you and others in the Patient Circle (as defined in the Terms of Use) use the Application. The Institution’s use, retention and storage of such information shall be governed by the Institution’s policies for protecting its patients’ personal and confidential information, including PHI and PII, and Care+ shall have no liability therefor.
Uses of Usage Data
Should the Healthcare Institution choose to provide Usage Data to Care+ for the purpose of improving the Application and the services Care+ provides to the Healthcare Institution, including the functionality and utility of the Application, Care+ shall have the right to retain this Usage Data pertaining to use of Naveon. Specifically, Care+ may use the Usage Data to learn more about how to better design Naveon, personalize and improve content or enhance the user experience. Care+ shall have the right to use Usage Data that does not contain any PHI for marketing purposes, subject to the prior written consent of the Institution’s Privacy Officer. In addition, in the event of any sale of Care+ or any line of our business (including the assets relating thereto), it may reasonably be anticipated that the names of Institutions and Usage Data (whether or not de-identified) will be business assets subject to transfer as part of our books and records. You acknowledge and agree that, subject to appropriate confidentiality restrictions and the limitations set forth in this Privacy Policy and our underlying agreement with the Institution, Usage Data may be transferred or sold to one or more acquirers in the event of any such sale or disposition of any or all of our business.
Care+ reserves the right to disclose Usage Data in order to comply with legal requirements, such as a law, regulation, search warrant, subpoena, or court order.
Security
Care+ is very concerned with safeguarding your information. Care+ employs reasonable physical, technological, and administrative security measures to protect your information and control access to it. We use a variety of hardware and software safeguards, including but not limited to, firewalls, intrusion detection software, virus detection software and both transmission and file encryption to create a secure environment. Care+’s servers are backed up regularly and are also protected by security systems. However, no security systems are impenetrable, and we cannot guarantee the security of the Application, nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Do not enter personal, confidential or sensitive information into Naveon. We are not liable for the illegal acts of third parties such as criminal hackers.
Links
Naveon may contain links to other, third party web sites. Care+ will make a reasonable effort to link only to sites that meet similar standards for maintaining each user’s right to privacy. In addition, some other, third party sites that are not associated or authorized by Care+ may have links leading to Naveon. Care+ does not control any third-party links to which Naveon provides a link or which links to Naveon. Care+ is not responsible for any content appearing on third party sites.
Amendments
Care+ reserves the right to revise this Privacy Policy in our sole discretion at any time by updating this posting in Naveon, such changes to be effective prospectively. You will receive any notice of modifications to this Privacy Policy within Naveon. You will be deemed to have agreed to any such modifications by your further use of Naveon after any such modification is posted. It is therefore important that you review these terms regularly to ensure you are updated as to any changes. If you do not agree with the modifications, please discontinue use of Naveon immediately.
Successors and Assigns
This Privacy Policy inures to the benefit of any and all successors and assigns of Care+.ContactsIf you have any questions about this Privacy Policy, the practices of this mobile application, or your dealings with Naveon, you can contact privacy@naveonguides.com.
Last Updated: October 1, 2019